Membership Terms for Smiley Fitness as of December 1, 2025

Membership

Smiley Fitness + Classes Over 30 applies to fitness and fitness classes for individuals who are 30 years of age or older.
Smiley Fitness + Classes Under 30 applies to fitness and fitness classes for individuals who are under 30 years of age. Your membership will automatically change to Smiley Fitness + Classes Over 30 when you turn 30.
Smiley Train with a Friend (minimum age 18) applies to fitness and fitness classes, with the option to bring a friend (fitness only). You must both check in at the same time, and as the cardholder you must show that you have your guest with you. You must be training yourself in order to be allowed to bring a guest.

Vending Sales: If you are over 18, you can link the ability to purchase from our vending machine to your membership card with a maximum credit of 500 DKK per month. The outstanding balance will be charged via direct debit along with your membership fee.

Membership is personal and cannot be shared or transferred.
All members are registered with a photo for identification, which is consented to by signing this contract. Any changes to personal data must be reported immediately.

Membership Card

The membership card must always be brought, and every visit must be registered upon check-in as the first step when you arrive at the center. If a member loses or damages their card, they must immediately inform Smiley Fitness, which will issue a new card for a fee.
If a card is forgotten, attendance can be registered by the staff for a fee of 25 DKK.

Direct Debit/Payment Service

Upon registration, payment is made in cash for the period leading up to the first direct debit. Thereafter, the monthly fee will be automatically deducted on the 1st. If a person is under 18 or incapacitated, direct debit membership can only be obtained if a guardian signs up for the membership on the guardian’s account. Individuals under 18 can ONLY be charged via direct debit through the guardian’s account.
Smiley Fitness charges a payment fee of 8 DKK per direct debit transaction, which is added to the membership price.

If the ongoing payment is not made on time on the 1st, either by electronic bank transfer, giro card, MobilePay, or cash, a reminder will be sent, and a reminder fee of 100 DKK will be charged. A fee of 30 DKK will be added if the payment is made via giro card, MobilePay, or cash at the reception.
The first reminder will be sent to the provided email address. If Smiley Fitness is forced to transfer the outstanding amount to collection via a lawyer, a fee of 250 DKK will be added.

Cancellation of Direct Debit

Ongoing month plus 1 month. It is the member’s responsibility to provide proof of correct cancellation.

Cancellation forms and receipts are available at the reception. After cancellation, the membership can no longer be suspended.

Cancellation of a suspended membership results in activation of the membership, followed by cancellation.

Cancellation can only be done in person at the center, via our app, or by email. By email, your cancellation is valid when your email is confirmed by

Smiley Fitness. Cancellations cannot be made by phone or via social media.

Upgrading/Downgrading Direct Debit

It is free to upgrade or downgrade your direct debit agreement to another type of direct debit agreement. Upgrading can take effect immediately upon request at the reception. The difference is paid until the next direct debit. Downgrading occurs with the same notice as cancellation (Ongoing month + 1 month), also by contacting the reception.

Pause

Your membership can be paused for a fee of 79 DKK. The maximum length of the pause is 6 months. After the pause ends, your membership is automatically activated again.

If a direct debit membership is paused after the 17th of the current month, payment will still be deducted on the next 1st.

Prepaid membership fees will be deducted upon resuming after the pause and will not be paid out or refunded.

Fitness Classes

Attendance for group training must be registered at least 10 minutes before the start.

Cancellation for group training must occur at least 2 hours in advance, even if you were on a waiting list, and can ONLY be done via online booking or our app.

Failure to cancel or absence will result in a fee of 25 DKK per reservation.

SMS notifications about moving up from the waiting list will be sent to the provided mobile number.

Rules of Conduct

If a member does not show up for a paid session with an instructor, the full amount for the instructor’s time will be charged.
A control fee of 500 DKK will be charged to individuals without a valid membership using Smiley Fitness.
A fine of 500 DKK will also be imposed on members who lend their card to a non-member or open the gate for them, granting them access.
Use of Smiley Fitness facilities and training, both inside and outside the center, is at your own risk.
Smiley Fitness cannot be held liable for injuries occurring in or outside the center, nor for the loss of valuables, etc.
Members must bring their own padlock for use in the changing room. Lockers are only available for use during training, and all locks must be removed after training; otherwise, they will be cut and removed by Smiley Fitness.
Everyone must bring and use indoor shoes, and we recommend using a training towel. Training bags are not allowed in training areas or in the group training rooms.
The sauna may only be used after thorough washing, and water may only be sprayed on the sauna stove in small amounts with a spray bottle.
All members must follow the staff’s instructions and show respect for equipment and surroundings, including cleaning up equipment and weights and wiping down benches/machines after use.
Abuse of the center’s facilities and equipment, as well as violations of the rules of conduct, will result in immediate expulsion without compensation.
Classes, class times, opening hours, and notices can change without notice from Smiley Fitness. Prices and fees, however, with a 30-day notice.

Doping

Smiley Fitness has an active doping policy.

Violations of doping regulations, as well as justified suspicion thereof, give grounds for immediate termination of the membership without compensation.
If a member refuses to provide a test, they will be considered positive and excluded.

E-mail + SMS

By entering into this contract, I consent to receive service SMS and emails to the provided email/phone number.

Promotional Price

In the event of special offers/campaigns, the price will automatically change after the campaign period ends. The price will change to the price of the chosen membership via direct debit.